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How to buy: On-
RETURNS AND REFUNDS
Here at SewSister a high level of service and customer satisfaction is important to us. If you have purchased a product and you wish to discuss a return, exchange or refund of the product, then please do not hesitate to contact us.
If you are not quite sure about a product, please contact us so that we can supply you with some additional information about the item prior to you purchasing it.
Please be aware that items that have been specially commissioned by you may be non-
Upon receipt of your order you have 28days in which you may return your order should you not be satisfied. You must ensure that you cancel the order in writing. You then have 7days in which to return the product to us here at SewSister.
How To Return A Product:
Ensure that you have notified us in writing that you wish to cancel or exchange your order and please explain why you wish to do so
Do not dispose of the product even if it is faulty
Make sure you have agreed with us, how and when you will return the product, in writing
You must ensure that when you return the product, that it has been packed appropriately and carefully
The cost of returning the product is at your own expense unless the product is faulty in which case you will be reimbursed for that cost upon receipt of the product
Make sure that you obtain proof of postage
Any refunds will be made within 28days of the product being received by us and will be made to your credit or debit care through a secure online payment facility
Please note that SewSister are in no way responsible for any loss or damage you may suffer as a result of the information set out above.